Shipping Policy

1. Order Processing
Orders are processed Monday through Friday, excluding major US holidays. Orders placed after the daily cut-off time will be processed the next business day. Processing typically takes 1-3 business days for smaller items and 3-7 business days for bathroom cabinets and large items.

2. Shipping Destinations & Carriers
We currently ship only to addresses within the contiguous United States. We partner with reliable carriers like USPS, UPS, and FedEx. Larger items (cabinets) may ship via FedEx Ground or UPS Ground.

3. Shipping Costs & Delivery Times

  • Costs: Calculated in real-time at checkout. Free standard shipping is offered on qualifying orders.

  • Times: Estimated delivery windows are provided in the FAQ section. These are carrier estimates and not guarantees. Delays may occur due to weather, carrier issues, or incorrect addresses.

4. Packaging
We take great care in packaging:

  • Bathroom Cabinets: Flat-pack boxes with protective foam padding on all six sides. Products are tested to international drop test standards . All hardware and instructions are included.

  • Towel Racks: Boxed with protective inserts to prevent bending and scratching.

  • Shower Mats: Folded and sealed in poly bags or boxes.

5. Delivery & Issues

  • Tracking: A tracking number and link will be provided via email once your order ships.

  • Address Accuracy: It is the customer's responsibility to ensure the shipping address is correct. We are not responsible for packages lost or delayed due to incorrect addresses.

  • Inspection: Inspect the external shipping box for damage upon delivery. If the box is crushed or damaged, note it with the carrier and take photos before opening.

  • Failed Delivery/Missing Packages: If a package is marked "delivered" but not received, please check with neighbors and your local post office/carrier hub first. Then, contact us for assistance.